Black Orchid Hand & Body Lotion

OUR PROMISE TO YOU

JoYem promises to treat all its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don’t hesitate to contact us at welcome@joyem.co.uk

Here you can read about our services, complaints procedures, terms and conditions for our bargains and offers and our customer privacy statement.

Our aim is to run a friendly, efficient business with good stock levels and all items in stock being sent out by return of post. All items are sent by Royal Mail.

Our normal office hours when customer service staff are available are 09:00 until 18:00. We are always very happy to answer your queries about any of the items on web site or availability of products not listed too – please feel free to email us at welcome@joyem.co.uk

OUR RETURNS POLICY AND PROCEDURES

You can return any item within seven days of receipt for any reason whatever for replacement, exchange, or refund. Enclose a note with your name, address and instructions. Please return items carefully wrapped and complete with packaging, and ensure that you obtain a proof of postage for your own security. The customer is responsible for paying the cost of returning unwanted goods, unless the goods are faulty, in which case, contact us by phone for our return instructions.

If you have any queries about returns, please contact us on welcome@joyem.co.uk putting “Returns” in the subject line.

JOYEM DELIVERY INFORMATION

We aim to despatch within 24 hours of receiving your order.

Items which are temporarily out of stock will be held on back order and sent to you as soon as they come back into stock.